Delivery & Returns

Please note, if your order or delivery requires a quote or stops you at check-out - our team will get back to you asap. If you would like further assistance please email hello@studioham.co.uk 

Shipping & Delivery

We offer international delivery to the United States and selected destinations worldwide. Due to the scale, weight, and bespoke nature of our furniture, all shipments are handled with specialist logistics partners.

Delivery Services

Currently, we offer standard international freight delivery (to threshold) only. 

All deliveries are made to the nearest accessible point at the property (typically curbside/threshold, driveway, or building entrance). Customers are responsible for arranging any onward movement of items into the property, including unpacking, assembly, and installation where required.

Delivery Timeframes

Due to the nature of our company and the small-batch, made-to-order, and bespoke production of our pieces, shipping times can vary greatly.

Please refer to the lead times listed on each individual product page for the most accurate estimate of production and delivery times.

If you require further information or clarification, please don’t hesitate to contact us at hello@studioham.co.uk, including your name, shipping address, and a link to the item(s) you are considering. Our team will be happy to assist you.

All delivery estimates are indicative only and may be affected by production schedules, carrier availability, customs clearance, or local delivery conditions.

International Shipping to USA 

All items are shipped internationally and may be subject to:

customs inspection,

import duties,

taxes (including state or local sales taxes),

and brokerage fees.

These charges are the responsibility of the customer unless explicitly stated otherwise and will be included at check-out.

We recommend checking applicable local import regulations prior to placing an order.

Delivery Access Requirements

If delivery cannot be completed due to access restrictions, additional charges may apply for re-delivery or storage.

Failed Deliveries & Missed Appointments

If a delivery cannot be completed due to:

customer unavailability,

incorrect address details,

or lack of access,

additional charges may be incurred for re-delivery, storage, or return freight. These costs will be the responsibility of the customer.

Risk & Ownership

Risk in the goods passes to the customer upon delivery. Ownership transfers only upon full payment of all goods and associated charges, including shipping and customs fees where applicable.

Damages in Transit

All items should be inspected upon delivery.

Any visible damage must be noted with the delivery carrier at the time of receipt and reported to us within 48 hours, accompanied by photographic evidence.

Claims made outside this timeframe may not be eligible for replacement or refund.

Tracking & Communication

Once your order has shipped, you will receive:

tracking details (where available),

and contact information for the delivery partner where applicable.

Our team will remain available to support you throughout the delivery process.

Contact

For shipping enquiries, please contact:

hello@studioham.co.uk

Studio HÁM

https://studioham.co.uk/

UK 01491 579371